Our kennels and cattery is run by our family as part of our lifestyle of choice. We enjoy being part of a diverse and vibrant community of animal lovers and want to do the best we can for now and the future for all of our guests.
As a family we have supported our community for many years by giving our time and money to junior sports and by helping and supporting families and children in schools and in the home. As a business we are proud to support and be associated with Cats Protection and Dogs Trust who are two of the biggest animal charity organisations, please visit their websites as the work that these charities do is invaluable helping to protect dogs and cats. More details about Cats Protection can be found atwww.cats.org.uk and details of Dogs Trust can be found at www.dogstrust.org.uk
Hafod-Y-Bryn is also home of EGG KOMPANY 18 which is the poultry side of our business, supplying free range eggs. All profits from the sale of our eggs go to support The British Hen Welfare Trust, details of the work undertaken by the trust can be found at www.bhwt.org.uk.
When you arrive at Hafod-Y-Bryn you can be guaranteed a warm and friendly welcome by our team of carers, either Steve, Nicola, Katie or Rebecca.
Frequently asked questions
Can I call to see how my pet is settling in?
Of course you can! Please contact us at any time we will be more than happy to receive your call or if you are unable to call, why not ask a friend or relative to contact us on your behalf? Alternatively, drop us an email if you are able to at firstname.lastname@example.org.
Can my friend/relative come and visit my pet whilst I am away?
I’m afraid not. Past experience has shown that especially with dogs, this can cause upset. Sometimes walking away from your pet, especially those that haven’t been left before, can be equally as traumatic for them as it can be for you. So I’m sure you’ll agree it’s a bit unfair to do it to them over and over again within a 1 or 2 week holiday! Not only can this be upsetting for them, but it can also provoke stress symptoms such as upset tummies or refusing food. In some cases, and only if your pet is with us for a long term stay, we can make an arrangement for your pet to be visited, but this does depend on the character of your pet. If we feel that your pet may get upset by visitors, we can possibly arrange for you to see them but them not to see you.
What if my pet is not settling in?
In the very rare case that we are unable to do anything to settle your cat or dog into their new environment, and we have serious concerns over their wellbeing, we will contact the person you have advised us to deal with during emergency situations (all animals must be left with at least one emergency contact number).
My cat/dog is very nervous. How do you deal with nervous animals?
We never force your pets into greeting us – we will let them come to us in their own time. Trust is the key, so with nervous animals we will work on building that trust with your pet as soon as their holiday begins. The kennels and cat pens do have outside areas, so if they really don’t want to be near us when we are tidying the sleeping quarters for them, they can go outside. We are always very grateful if you can inform us at the time of booking if your pet is a tad nervous, so that we can have a suitable/quiet pen/kennel ready and waiting for them. You may also find the following suggestions helpful:
Can I come and have a look around before my pet is due to come in?
Absolutely! In fact we do encourage pet owners to come and see us. If you get in touch we can arrange a date and time for someone to show you around, and you can see our facilities and ask any question you may have.
My dog or cat really likes playing with others. Can they play with all the other dogs and cats etc?
Here at Hafod Y Bryn we often have large groups of dogs who play together. Many of our regulars are members of their own ‘gang’, almost like it’s the playground at school!! If you advise our staff when you drop off your dog that they love playing with others, we can try and find the right friend/gang for them. However, this is not always a promise as some dogs can clash, and we don’t always have appropriate dogs who love to play. Whilst your dog is out playing with other dogs, especially in the first few instances, they will be under careful supervision to make sure all dogs are happy, and they will often be put on the biggest play areas so they have space to take time to themselves if they want.
Unfortunately for our cat visitors, we do not let them play together, but they can see their neighbours, and are not isolated.
Every owner wants the best for their pet, and at Hafod-Y-Bryn you will find just that. We are fully licensed by the local authority and as members of the Pet Industry Federation, we are committed to uphold the highest standards. For more information about any of our services, don’t hesitate to get in touch – we’ll be more than happy to discuss any concerns or queries you may have.